Email Ticketing Without the Bloat
A lightweight, self-hosted customer support platform that transforms your email into an organized ticketing system. Works with any IMAP/SMTP provider. Runs on minimal resources.
Simple, Powerful Email Ticketing
An alternative to Intercom and Zendesk that you own and control
Self-Hosted & Private
Your data stays on your servers. Runs on ~100-200MB RAM - perfect for a $5/month VPS.
Any Email Provider
Works with Gmail, Outlook, ProtonMail, FastMail, cPanel hosts - any IMAP/SMTP provider.
Team Collaboration
Real-time updates, ticket assignment, internal notes invisible to customers.
API & Webhooks
REST API, webhook events, and integrations with n8n, Zapier, and Make.com.
Built for Teams That Move Fast
Support Inbox combines open-source flexibility with the features you actually need. No bloat, no complex setup - just efficient email ticketing.
- Status tracking (New, Open, Awaiting, Resolved)
- Priority levels and ticket assignment
- Private internal notes for team collaboration
- Rich text editor with auto-saving
- File attachments (local or AWS S3)
- Customer context panel for CRM/ERP data
Customer sends email
To your support address - they just email normally
Webhooks trigger automation
AI drafts responses, enriches customer data, filters spam
Team responds from inbox
Customer receives reply as normal email
Seamless Migration from Any Platform
We handle the heavy lifting so you can switch without missing a beat
Migrate From Popular Platforms
Already using another support platform? No problem. Our migration service transfers all your data - tickets, customer history, canned responses, and team configurations - with zero downtime.
Don't see your platform? Contact us - we can migrate from most support systems.
What We Migrate
Our Services
Get expert help with deployment, customization, and ongoing support
Managed Hosting
We handle the infrastructure so you can focus on your customers. Fully managed, secure cloud hosting.
- 99.9% uptime SLA
- Automatic security patches
- Daily backups & recovery
- SSL certificates included
Premium Support
Priority access to our team of experts for configuration, troubleshooting, and best practices.
- Priority email & chat
- Configuration assistance
- Onboarding & training
- Email provider setup
Migration Services
Seamless data migration from any platform with zero downtime and complete data integrity.
- Full data export/import
- History preservation
- Team onboarding
- Parallel testing period
AI Automation
Supercharge your inbox with AI-powered automations via webhooks.
- AI-drafted responses
- Smart spam filtering
- Tone & brand consistency
- Customer data enrichment
AI-Powered Automation
Support Inbox's webhook system opens up endless possibilities for AI automation. We build custom integrations that connect your inbox to AI services, CRMs, and your business data.
Draft Responses
AI generates reply drafts based on ticket context and your knowledge base
Spam Filtering
AI detects and filters spam before it reaches your team
Tone Matching
Ensure every response matches your brand voice and style guidelines
Data Enrichment
Pull customer data from CRM, orders, and billing into ticket context
Auto-Translation
Detect language and translate tickets for global support
Sentiment Analysis
Detect frustrated customers and prioritize urgent tickets
Simple, Transparent Pricing
One plan that includes everything. No hidden fees, no surprises.
Complete Package
Hosting + Support
Included in Plan
- Fully managed cloud hosting
- Automatic updates & maintenance
- Email provider configuration
- Priority email & chat support
- Onboarding & training session
- Unlimited users & inboxes
AI & Custom Add-ons
Supercharge your inbox with AI automation and integrations:
- AI draft responses & spam filtering
- CRM/ERP data enrichment
- Platform migration assistance
- Custom webhook automations
Quoted based on project scope
bookatechie/support-inbox
Open Source Customer Support PlatformFree to use, modify, and distribute. Self-host on your own infrastructure with full control.
100% Open Source
We believe in transparency and community. Support Inbox is fully open source - inspect the code, contribute features, or fork it for your own use.
Ready to Transform Your Customer Support?
Join businesses worldwide who trust Support Inbox for their customer communication. Get started with a free demo today.